Returns & Exchanges

WHAT IS THE RETURN POLICY?

We accept exchanges on all our pieces!

We only ask that the following requirements are met:

The item/s must be in original condition, with all tags remaining in place, including hygiene seal

Item/s must not have been worn, washed or altered in any way.

We do not offer refunds for change of mind, but happily offer a refund amount via store credit or exchange of item (to pay all shipping fees occurred)

ARE RETURNS FREE?

The shipping cost incurred for returning item/s to Bas Le Mode for an exchange or refund are not covered or reimbursed by us.

                                                                 HOW DO I ORGANISE A RETURN?

Simply email baslemode@outlook.com and we will allocate a Returns Authorisation (RA) number for you, and give you all the details you need!

Please note we are unable to be held liable for the loss of your item/s being returned. We recommend using a registered postal service to return goods, and keeping a record of the tracking details

WHERE DO I SEND MY RETURN TO?

We have a warehouse based in Australia, specifically chosen to facilitate all of our Returns.

We will provide you with the full address when we allocate your Returns Authorisation number to you!

HOW LONG DOES IT TAKE FOR MY EXCHANGE TO BE PROCESSED?

We try and process returns as quickly as possible.  If you are initiating a return, we try our best to reply with your Returns Authorisation (RA) number within 24 hours. 

If you're exchanging, we will send your new piece/s out, and email you a new tracking number within 1-2 business days

 

WHAT IF MY ORDER ARRIVES DAMAGED, OR THERE IS A FAULT?

Whilst we hope this never happens, if you do receive damaged goods, or have a manufacturing fault occur, please contact us immediately at baslemode@outlook.com so we can personally assist you and sort out your problem as quickly as possible